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Technical Support Options

Standard Support

Standard Support Services for one year are included with the purchase of a qualifying software product license, and are also included with the annual renewal of maintenance. Standard Support Services may be upgraded to Premium Support Services for an additional charge.

Customers with Standard Support who are current on maintenance receive the latest software releases, service packs and patches. Standard Support customers also have access to phone, email and fax support, as well as vast online resources, such as product documentation, the Esri Knowledge Base, Web-based help, user forums and the Customer Care Portal.

Refer to Spatial ESRI Maintenance Agreement which details what is covered under Standard Support.

Premium Support Services

Premium Support Services complement and extend existing standard technical support options by providing focused industry-centric support. Premium Support is used by Esri customers who are developing, implementing, or supporting complex, mission-critical GIS applications, and also:

Complements and extends existing standard technical support

Provides prioritized incident management

Provides the highest level of technical support available from Esri

Includes all the features and benefits included with the Standard Support program

Premium Support Services are available:

As a stand-alone service

The annual unlimited subscription includes the above along with two authorized callers. Please note that clients need to be current on maintenance to purchase premium support services. Contact us today for Pricing.



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