Spatial Innovision Limited supports all of the products that we sell.
Contact us today with your support inquiry
Technical Articles http://support.esri.com/en/knowledgebase/techarticles
White Papers http://support.esri.com/en/knowledgebase/whitepapers
Help: Latest Releases http://resources.arcgis.com/en/help/
Help: Previous Releases http://resources.arcgis.com/en/help/previous-help/index.html
Known Issues http://support.esri.com/en/known-issues
System Requirements http://support.esri.com/en/content/system-requirements
Support Products A-Z http://www.trimble.com/Support/Support_AZ.aspx
Technical Support Options
Standard Support Services for one year are included with the purchase of a qualifying software product license, and are also included with the annual renewal of maintenance. Standard Support Services may be upgraded to Premium Support Services for an additional charge.
Customers with Standard Support who are current on maintenance receive the latest software releases, service packs and patches. Standard Support customers also have access to phone, email and fax support, as well as vast online resources, such as product documentation, the Esri Knowledge Base, Web-based help, user forums and the Customer Care Portal.
Refer to Spatial ESRI Maintenance Agreement which details what is covered under Standard Support.
Premium Support Services
Premium Support Services complement and extend existing standard technical support options by providing focused industry-centric support. Premium Support is used by Esri customers who are developing, implementing, or supporting complex, mission-critical GIS applications, and also:
Complements and extends existing standard technical support
Provides prioritized incident management
Provides the highest level of technical support available from Esri
Includes all the features and benefits included with the Standard Support program
Premium Support Services are available:
As a stand-alone service
The annual unlimited subscription includes the above along with two authorized callers. Please note that clients need to be current on maintenance to purchase premium support services. Contact us today for Pricing.